Quality Management (ISO)

Quality Policy


Based on services that combine rich experience and new know-how adapted to the rapidly changing logistics environment, we respond to all customer requirements and provide trusted and satisfied quality.

Efforts to improve Quality Policy


In recent years, the globalization of logistics has become prominent, and it has become essential for enterprise to create systems within their organizations that can respond to internationalization in line with this trend.
We recognize that it is most important for these systems to be “continuously improved” and ultimately provide services that “satisfy our customers.” Thereby, we have obtained certification for ISO9001, an international quality management standard.
The scope of registration covers all 11 business locations, including the headquarters, branches, and sales offices, as well as international logistics-related operations such as maritime cargo handling (including plant transportation), Customs clearance, and international multimodal transportation (NVOCC). Additionally, it covers various operations such as warehousing, logistics processing, and overseas delivery, as well as basic operations such as contract orders and purchasing.
Taking this certification as an opportunity, we will work on further strengthening our structure and continuously improving quality for our customers.

Verification Standards


ISO9001：2015、JIS Q9001：2015

Applicable Business Locations


All business locations

Scope of Registration


・Export and import maritime cargo transportation services (including plant cargo transportation)
・International multimodal transportation (NVOCC) services
・Customs clearance services
・Warehousing services
・Distribution processing services and transportation management services

Certification Updates


August 2002: ISO9001:2000 certification obtained
March 2010: ISO9001:2008 approval
August 2017: ISO9001:2015 approval
August 2023: ISO9001:2015 recertification

Challenge to　AEO system

The Authorized Economic Operator (AEO) system is a program where the Ministry of Finance/Customs authorities recognize and approve businesses with exceptional cargo security management and compliance systems. AEO businesses not only enhance their credibility but also receive preferential treatment in customs procedures under the Customs Act, enabling further efficiency and promotion of their operations.

Omori Kaisoten, Ltd was first recognized as an “AEO Customs Broker” by Kobe Customs in December 2017. This recognition allows us to benefit from special measures in Customs procedures, such as the liberalization of declaration Customs offices, leading to improved efficiency and cost reduction in our operations.

Furthermore, in September 2024, we were approved as an “AEO Warehouse Operator” by Kobe Customs, allowing us to enjoy preferential treatment in Customs procedures related to bonded warehouses.

Amid the increasing diversification and sophistication of logistics needs in recent years, we have become an AEO business in both “storage” and “Customs clearance,” which are central to the supply chain. As a leading organizer of international integrated logistics, we are committed to providing trusted and high-quality services that are worthy of the AEO brand to meet customer requirements.